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v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Business Process Model and Notation (BPMN) is a standard for business process modeling that provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), [ 3] based on a flowcharting technique very similar to activity diagrams from Unified Modeling Language (UML). [ 4] The objective of BPMN is to support ...
Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the app racked up nearly 30 million downloads. [19]
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Bill Gates. William Henry Gates III (born October 28, 1955) is an American business magnate best known for co-founding the software company Microsoft with his childhood friend Paul Allen. During his career at Microsoft, Gates held the positions of chairman, chief executive officer (CEO), president, and chief software architect, while also being ...
Five are considered to be nuclear-weapon states ( NWS) under the terms of the Treaty on the Non-Proliferation of Nuclear Weapons (NPT). In order of acquisition of nuclear weapons, these are the United States, Russia (the successor of the former Soviet Union ), the United Kingdom, France, and China. Of these, the three NATO members, the United ...
Stockholm. / 59.32944°N 18.06861°E / 59.32944; 18.06861. Stockholm ( Swedish: [ˈstɔ̂kː (h)ɔlm] ⓘ) [ 10] is the capital and most populous city of the Kingdom of Sweden as well as the largest urban area in the Nordic countries. Approximately 1 million people live in the municipality, [ 11] with 1.6 million in the urban area, and ...