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Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
Enter your username and password. Click Sign in. If that doesn't fix the problem, try these steps and attempt to sign in after each one: Clear your browser's cookies. Quit and then restart your browser. Use a different supported web browser. Try signing into a different sign-in page, like our Aol.com sign-in page or the AOL Mail sign-in page.
The “Password and Security” page also includes a list titled “Where You’re Logged in.”. If there’s a log-in that you don’t recognize, follow these steps: Click on the suspicious log ...
Sign in to your AOL account. Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page. Click Chat Now.
Explore our AOL Mail product page to learn even more. Start for free. Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
Choose the Security and Login option and then Where You’re Logged In. If there is a login from a device you don’t recognize, then your account may have been hacked. 2. End the intruder's ...
Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
If you find yourself unable to log in, you may have one of the problems addressed in the following paragraphs. If none of them seem to apply, ask for help at the help desk. The login link is obscured If you cannot click on the login link, for instance because it is obscured by other text, use this direct link to the login page. It may be ...