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Other possible types of questions that may be asked alongside structured interview questions or in a separate interview include background questions, job knowledge questions, and puzzle-type questions. A brief explanation of each follows. Background questions include a focus on work experience, education, and other qualifications. [68]
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It is often argued that open-ended questions (i.e. questions that elicit more than a yes/no answers) are preferable because they open up discussion and enquiry. Peter Worley argues that this is a false assumption. This is based on Worley's central arguments that there are two different kinds of open and closed questions: grammatical and conceptual.
Ask open-ended questions and follow-up questions. The team should avoid asking leading questions or giving clues. Analyze the findings and summarize insights: The team should use notes taken during the sessions to generate insights and to find common patterns. Based on the findings, the design team could then decide directions to take action on.
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