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Nonverbal influence is the act of affecting or inspiring change in others' behaviors and attitudes through tone of voice or body language and other nonverbal cues like facial expression. This act of getting others to embrace or resist new attitudes can be achieved with or without the use of spoken language. [ 1 ]
The term Social Information Processing Theory was originally titled by Salancik and Pfeffer in 1978. [4] They stated that individual perceptions, attitudes, and behaviors are shaped by information cues, such as values, work requirements, and expectations from the social environment, beyond the influence of individual dispositions and traits. [5]
Other than facial expressions, body language and posture are the main non-verbal social cues that we use. [25] For instance, body language can be used to establish personal space, which is the amount of space needed for oneself in order to be comfortable. Taking a step back can therefore be a social cue indicating a violation of personal space.
Unconscious (or intuitive) communication is the subtle, unintentional, unconscious cues that provide information to another individual. It can be verbal (speech patterns, physical activity while speaking, or the tone of voice of an individual) [1] [2] or it can be non-verbal (facial expressions and body language [2]).
Written communication can also have non-verbal attributes. E-mails, web chats, and the social media have options to change text font colours, stationery, add emoticons, capitalization, and pictures in order to capture non-verbal cues into a verbal medium. [11] "Non-verbal behaviours are multifunctional." [12] Many different non-verbal channels ...
Subsequent studies have examined the relative impact of verbal and nonverbal signals in more natural settings. For example, a study in 1970 used video tapes to analyze the communication of submissive/dominant attitudes and found that all types of nonverbal cues, [9] particularly body posture, had a 4.3 times greater impact than verbal cues.
It can be verbal or nonverbal, and can occur with or without self-awareness. Emotional expressions include facial movements like smiling or scowling, simple behaviors like crying, laughing, or saying "thank you," and more complex behaviors like writing a letter or giving a gift.
In the early twentieth century, Sigmund Freud studied nonverbal cues to detect deception about a century ago. Freud observed a patient being asked about his darkest feelings. If his mouth was shut and his fingers were trembling, he was considered to be lying. Freud also noted other nonverbal cues, such as drumming one's fingers when telling a lie.