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HP ZCentral Remote Boost, formerly known as HP Remote Graphics Software or HP RGS, is a client-server remote desktop software developed by HP Inc. Launched in 2003. [1] HP RGS enables remote access to workstations (or virtual workstations [ 2 ] ) from many different devices, including other workstations and thin-clients . [ 3 ]
According to ZDNet and IDC, HP is the world's sixth largest software company. [4] [5] HP IT Management Software was the largest category of software sold by the HP Software Division. The concept behind IT management software is that IT needs to support the business and be run as a business rather than a cost center.
Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there. Remote desktop software can be used to access a remote computer: a physical personal computer to which a user does not have physical access, but that can be accessed or interacted with. [4]
If the remote control software package supports audio transfer, the playback software can run on the remote computer, while the music can be heard from the local computer, as though the software were running locally. Multiple sessions: the ability to connect to a server as many users, and have each one see their individual desktops.
After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently. [2]
Windows versions starting from Windows 2000 have a built-in solution for remote access as well in the form of Remote Desktop Protocol and prior to that in the form of Microsoft’s NetMeeting. Virtual Network Computing (VNC) is a cross-platform solution accomplished through a common client/server model.
Teradici was founded in 2004 by Dan Cordingley, Dave Hobbs, Ken Unger and Maher Fahmi. [13] [14] It operated in stealth mode until 2007 when they announced their first products, a blade server card and a small hockey puck shaped client, using a proprietary chip which implemented the PCoIP protocol. [15]
In 2007, HP took over responsibility for the HP Software Forum and renamed it HP Software Universe. While it is not an actual "user group", the ITRC is an online forum about former OpenView and HP Software products. [11] A new user group, the HP Software Solutions Community, officially launched publicly in April 2010 and includes all former ...