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One of the earliest attempts to grapple with the service quality concept came from the so-called Nordic School. In this approach, service quality was seen as having two basic dimensions: [8] Technical quality: What the customer receives as a result of interactions with the service firm (e.g. a meal in a restaurant, a bed in a hotel)
Cornell Hospitality Quarterly is abstracted and indexed in SCOPUS and the Social Sciences Citation Index.According to the Journal Citation Reports, its 2017 impact factor is 2.06, ranking it 31 out of 146 journals in the category "Sociology", [2] 98 out of 209 journals in the category "Management", [3] and 25 out of 50 journals in the category "Hospitality, Leisure, Sport & Tourism".
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
In accounting, adjusting entries are journal entries usually made at the end of an accounting period to allocate income and expenditure to the period in which they actually occurred. The revenue recognition principle is the basis of making adjusting entries that pertain to unearned and accrued revenues under accrual-basis accounting .
A journal entry is the act of keeping or making records of any transactions either economic or non-economic. Transactions are listed in an accounting journal that shows a company's debit and credit balances. The journal entry can consist of several recordings, each of which is either a debit or a credit. The total of the debits must equal the ...
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For example, the entries in the Sales Journal are taken and a debit entry is made in each customer's account (showing that the customer now owes us money), and a credit entry might be made in the account for "Sale of class 2 widgets" (showing that this activity has generated revenue for us).
The Journal of Hospitality & Tourism Research (JHTR) is a peer-reviewed academic journal that covers research in the field of hospitality and tourism.Its editors-in-chief are Jean-Pierre van der Rest, Peter Kim, and Li Miao.