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Back office workers at a company in London. A back office in most corporations is where work that supports front office work is done. The front office is the "face" of the company and is all the resources of the company that are used to make sales and interact with customers and clients.
SupportYourApp delivers customer, technical, and back-office support with AI-driven solutions for industries like SaaS, fintech, healthcare, IoT, and e-commerce. It provides multilingual, omnichannel customer support across phone, chat, email, and social media, handling front desk and Tier 1–3 inquiries. [24] [25]
Several back-office software providers offer cloud-based services that simplify and streamline back-office management functions, particularly for companies with multiple locations. These simplified platforms have given companies an alternative to business process outsourcing (BPO), which involves handing over the management of a company's back ...
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A front office application is any software that has a direct relation to customers. It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service.
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