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Table 1: Role descriptions for the change request management process Role Description Customer: The customer is the role that requests a change due to problems encountered or new functionality requirements; this can be a person or an organizational entity and can be in- or external to the company that is asked to implement the change.
Communication diagrams show much of the same information as sequence diagrams, but because of how the information is presented, some of it is easier to find in one diagram than the other. Communication diagrams show which elements each one interacts with better, but sequence diagrams show the order in which the interactions take place more clearly.
Requirements management involves communication between the project team members and stakeholders, and adjustment to requirements changes throughout the course of the project. [3] To prevent one class of requirements from overriding another, constant communication among members of the development team is critical.
Software configuration management (SCM), a.k.a. software change and configuration management (SCCM), [1] is the software engineering practice of tracking and controlling changes to a software system; part of the larger cross-disciplinary field of configuration management (CM). [2] SCM includes version control and the establishment of baselines.
The Change Management Foundation is shaped like a pyramid with project management managing technical aspects and people implementing change at the base and leadership setting the direction at the top. The Change Management Model consists of four stages: Determine Need for Change; Prepare & Plan for Change; Implement the Change; Sustain the Change
The service blueprint is a technique originally used for service design, but has also found applications in diagnosing problems with operational efficiency.The technique was first described by G. Lynn Shostack, a bank executive, in the Harvard Business Review in 1984.
Primary, alternate, contingency and emergency (PACE) is a methodology used to build a communication plan. [1] The method requires the author to determine the different stakeholders or parties that need to communicate and then determine, if possible, the best four, different, redundant forms of communication between each of those parties ...
Communications log is an ongoing documentation of communication events between any identified project stakeholders, managed and collected by the project manager that describes: the sender and receiver of the communication event; where, when and for how long the communication event elapsed; in what form the communication event took place; a ...