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  2. Service blueprint - Wikipedia

    en.wikipedia.org/wiki/Service_blueprint

    A self-service cafeteria accommodates volume operations by reducing divergence. Patrons must select from a range of pre-prepared dishes and opportunities for customisation are minimal or non-existent Manipulations of the blueprint diagram might include increasing complexity, by adding more steps, or increasing divergence by allowing employees ...

  3. Corrective maintenance - Wikipedia

    en.wikipedia.org/wiki/Corrective_maintenance

    Inflight maintenance checklist procedure before starting waste collection system repair on board the Atlantis shuttle. Corrective maintenance is a maintenance task performed to identify, isolate, and rectify a fault so that the failed equipment, machine, or system can be restored to an operational condition within the tolerances or limits established for in-service operations.

  4. Checklist - Wikipedia

    en.wikipedia.org/wiki/Checklist

    In general, a checklist is a quality management tool, an aid to completing a complex task correctly and completely. It is an aid to recall, provides a reminder of the correct sequence, and uses the operator's knowledge and skill efficiently to ensure that no critical steps are omitted, even when the operator is under stress or has degraded attention due to fatigue or other distractions, It ...

  5. Logbook - Wikipedia

    en.wikipedia.org/wiki/Logbook

    A logbook (or log book) is a record used to record states, events, or conditions applicable to complex machines or the personnel who operate them.Logbooks are commonly associated with the operation of aircraft, nuclear plants, particle accelerators, and ships (among other applications).

  6. Sales and operations planning - Wikipedia

    en.wikipedia.org/wiki/Sales_and_operations_planning

    The Sales and Operations planning process has a twofold scope. The first scope is the horizontal alignment in order to balance the supply and demand through integration between the company departments and with suppliers and customers. The second aim is the vertical alignment amid strategic plan and the operational plan of a company. [2]

  7. Facility management - Wikipedia

    en.wikipedia.org/wiki/Facility_management

    Cleaning operations are often undertaken out of business hours, but provision may be made during times of occupations for the cleaning of toilets, replenishing consumables (such as toilet rolls, soap) plus litter picking and reactive response is scheduled as a series of periodic (daily, weekly and monthly) tasks.

  8. US applications for jobless benefits fall to 213,000 ... - AOL

    www.aol.com/us-applications-jobless-benefits...

    The number of Americans applying for unemployment benefits fell again last week, remaining near seven-month lows. The Labor Department reported Thursday that jobless claim applications fell by ...

  9. Service design - Wikipedia

    en.wikipedia.org/wiki/Service_design

    Service design practice is the specification and construction of processes which deliver valuable capacities for action to a particular user. Service design practice can be both tangible and intangible, and can involve artifacts or other elements such as communication, environment and behaviour. [11]

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