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2. List of computer occupations - Wikipedia

   en.wikipedia.org/wiki/List_of_computer_occupations

   Software test engineer (Tester) Solution architect; Support technician (Help Desk) System administrator; Systems analyst; Systems architect; T. Test engineer; U

3. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

4. Application analyst - Wikipedia

   en.wikipedia.org/wiki/Application_analyst

   An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...

5. System administrator - Wikipedia

   en.wikipedia.org/wiki/System_administrator

   System administrators, in larger organizations, tend not to be systems architects, systems engineers, or systems designers. In smaller organizations, the system administrator might also act as technical support, database administrator, network administrator, storage (SAN) administrator or application analyst.

6. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

7. Software engineering - Wikipedia

   en.wikipedia.org/wiki/Software_engineering

   Software engineering is a field ... testers, technical support, middleware analysts ... Broader certification of general software engineering skills is available ...