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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained.
The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
The only person in the United Kingdom who is not required to have a driving licence in order to drive, or display a number plate on a vehicle, is the reigning monarch. [28] [29] Until 1974, driving licences (and tax discs) were issued by local authorities and had to be renewed every three years.
Since 2019, certain trailers that are being used internationally must be registered with the Driver and Vehicle Licensing Agency (DVLA) and display a unique registration number. This applies to: all commercial use trailers that weigh over 750 kg in gross weight; all non-commercial use trailers that weigh over 3,500 kg in gross weight
The agency is responsible for conducting vehicle testing, driver testing and the issuance of driving licences. [ 3 ] It was created in early 2007 through the merger of the Driver and Vehicle Licensing Northern Ireland (DVLNI) and the Driver and Vehicle Testing Agency (DVTA).
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The DVLA says that expats can drive in the UK on a Turkish licence for up to 12 months, and if they wish to settle back in the UK, the Turkish licence can be exchanged for a UK license. [ 54 ] In Turkey, you must be at least 18 years old in order to drive a car or motorbike and at least 16 to drive a motorbike (up to 125cc, unless 18+).
UK driving licences may be endorsed by order of the courts if the driver has been convicted of an offence concerned with driving or operating a vehicle. [1] An endorsement may also be accompanied by a number of points which can remain on the licence for up to 11 years. [ 2 ]