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The agency's work is consequently fully centralised in Swansea, with the majority of users having to transact remotely – by post or (for some transactions) by phone. [4] DVLA introduced Electronic Vehicle Licensing in 2004, allowing customers to pay vehicle excise duty online and by telephone. [5]
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A number offering a directory inquiries service allowing people to request to be put through to a mobile phone number was established in June 2009. [ 14 ] 118 800 proved to be controversial, however, when it was revealed that it was making available 15 million mobile numbers that it had bought from market researchers. [ 15 ]
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