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On the Better Business Bureau's website, a non-profit focused on advancing marketplace trust, [114] State Farm has a customer review rating of 1.17/5, the average out of over 1,000 customer reviews. [ 115 ]
State Farm United States: 71.1 14 Munich Re Germany: 64.7 15 CVS Health United States: 62.2 16 Life Insurance Corporation India: 56.6 17 China Pacific Insurance Company China: 53.7 18 Health Care Service Corporation United States: 46.7 19 Progressive Corporation United States: 46.4 20 The Allstate Corp United States: 45.8 21 Zurich Ins Group Ltd
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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In 2005, 2006, and 2007 Farmers Insurance Group won the J.D. Power award for Call Center Customer Service Excellence. [45] In 2008 Bristol West had a complaint ratio of 3.42 while the national median was 1.0 according to the NAIC. [46] [failed verification]
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