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2. Concept2 - Wikipedia

   en.wikipedia.org/wiki/Concept2

   Concept2, Inc. is an American manufacturer of rowing equipment and exercise machines based in Morrisville, Vermont.It is best known for its air resistance indoor rowing machines (known as "ergometers" or "ergs"), which are considered the standard training and testing machines for competition rowers and can be found in most gyms.

3. ConsumerAffairs - Wikipedia

   en.wikipedia.org/wiki/ConsumerAffairs

   ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service.

4. Consumer Reports - Wikipedia

   en.wikipedia.org/wiki/Consumer_Reports

   In addition, the online data includes coverage that is not published in the magazine; for example, vehicle reliability (frequency of repair) tables online extend over the full 10 model years reported in the Annual Questionnaires, whereas the magazine has only a six-year history of each model. In 1990, Consumer Reports launched Consumer Reports ...

5. Customer review - Wikipedia

   en.wikipedia.org/wiki/Customer_review

   Indeed, gathering fake reviews has become big business. [2] In 2012, for example, fake book reviews have been revealed as significantly affecting ratings on Amazon . [ 3 ] [ 4 ] In 2016 Amazon banned the practice of reviewing complimentary products, researchers have shown that the process still continued as of 2021, but without any disclosures.

6. Consumer complaint - Wikipedia

   en.wikipedia.org/wiki/Consumer_complaint

   A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.

7. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   In addition to quarterly reports, the ACSI methodology can be applied to private sector companies and government agencies in order to improve loyalty and purchase intent. [ 30 ] The Kano model is a theory of product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano that classifies customer preferences into ...