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WSECU was founded in 1957 [4] by 40 Washington state government employees. [5] [better source needed] The charter was initially limited to employees of Local No. 443, but expanded in 1958 to include all state employees, Washington State Employees Association and the Washington Federation of State Employees and Credit Union Employees.
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The number of credit unions reached their peak in 1969 with 23,866 institutions and total assets of $16 billion. [10] A museum on the history of credit unions, America's Credit Union Museum, is located in Manchester, New Hampshire. It opened in 2002. [11]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.