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In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.
It has four main components: quality planning, quality assurance, quality control, and quality improvement. [1] Quality management is focused both on product and service quality and the means to achieve it. Quality management uses quality assurance and control of processes as well as products to achieve more consistent quality. What a customer ...
The quality control team tests and reviews software at its various stages to ensure quality assurance processes and standards at both the organizational and project level are being followed. [1] [2] (Some like Sommerville link these responsibilities to quality assurance rather than call it quality control. [3]) These checks are optimally ...
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality ...
Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. The main purpose behind business process mapping is to assist organizations in becoming more effective.
The project initiation documentation is a PRINCE2 [1] term representing the plan of approach in project management. It is assembled from a series of other documents, including the business case, the terms of reference, the communication plan, the risk register, the project tolerances, the project plan, and any specific project controls or inspections as part of a departmental quality plan or ...
developing quality assurance measures; gaining formal approval to begin work. Additional processes, such as planning for communications and for scope management, identifying roles and responsibilities, determining what to purchase for the project, and holding a kick-off meeting are also generally advisable.
Newer proposals for quality models such as Squale and Quamoco [85] propagate a direct integration of the definition of quality attributes and measurement. By breaking down quality attributes or even defining additional layers, the complex, abstract quality attributes (such as reliability or maintainability) become more manageable and measurable.
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