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Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.
In economics, organizational effectiveness is defined in terms of profitability and the minimisation of problems related to high employee turnover and absenteeism. [4] As the market for competent employees is subject to supply and demand pressures, firms must offer incentives that are not too low to discourage applicants from applying, and not too unnecessarily high as to detract from the firm ...
Another reason for the move away from the older, highly bureaucratic approach towards the high performance organization was the rapid change in the business environment since the 1980s. The 1980s were characterized by a difficulty in American production due to increased competition from foreign firms, increased inflation on oil prices, and a ...
Expectations are very tricky because they're almost always wrong. But our expectations drive our behavior anyway. Our view of the future is the fundamental basis for how we act today. Since our ...
Behavioral outcomes of POS would include increased in-role and extra-role performance, increased organizational commitment, and decreased withdrawal behaviors such as absenteeism and turnover. Although there were relatively few studies of POS until the mid-1990s, research on the topic has burgeoned in the last few years.
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Contextual performance is defined as non-task related work behaviors and activities that contribute to the social and psychological aspects of the organization. [4] Contextual performance consists of four elements: persistence of enthusiasm, assistance to others, rule and proscribed procedure following, and openly defending the organizations ...
Devised by Dr. Shigeo Shingo, the Shingo Model encompasses ten guiding principles for operational excellence.The Shingo Institute, an organization that awards the Shingo Prize, has identified "Ten Guiding Principles in the Shingo Model" as forming the basis for building a sustainable culture of organizational excellence: [10]