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Telstra also mentioned that live chat accounted for 10% of total contact centre activity. [68] In December 2015, Telstra Digital launched customer service on Periscope. [69] In October 2016, the executive director of Telstra Digital Gerd Schenkel left Telstra [70] to become CEO of a fintech company. [71]
References RCS Advanced Communications Services and Client Specification (RACSCS) Release 6.0 Version 7.0. Includes capability discovery which is interoperable between regions, chat, group chat, file transfer, audio messaging, video share, multi-device, enriched calling, location share and live sketching. [107] Version 2.0 (July 2017) [108]
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Whirlpool began as a community resource for users of Telstra's BigPond cable Internet service, the name Whirlpool being a parody of BigPond. [3] However, it soon expanded to cover Optus' Optus@Home (now known as OptusNet) cable internet service, ADSL-based services, and other forms of broadband ISPs in Australia, as they became available.
Telstra was progressively privatised (33.3% 1997, 16.6% 1999, 33.3% 2006, with 17% transferred to the Future Fund.) Numbers of licensed telecommunications carriers grew from: ~20 controlling facilities in Australia at 1998 (with several hundred entities providing services using those facilities to end users ); to 99 at 2002.
Telstra's network and Foxtel were created to combat the threat posed to Telstra's local call business by the combination of Optus Television content bundling with Optus' local telephony services; Foxtel was the content arm of Telstra's defence strategy, while Telstra's multimedia broadband network was originally the sole delivery system.
Operated by Telstra and overseen by the Australian Communications and Media Authority (ACMA), [3] it is intended only for use in life-threatening or time-critical emergencies. [ 1 ] When called on a mobile or satellite phone, the international standard emergency telephone number 112 will be redirected to Triple Zero (000).
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