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An active internet connection is required to be able to access all the best that AOL offers. If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1.
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
Check your physical phone connection - A loose cable or cord can often be the cause of a connection problem. Unplug all phone devices in your home - Unplug all phone devices in your home, then reconnect just the modem. Try to connect online, and if it works, plug in each device one at a time until you find the one causing the problem.
Fix connection issues while online If you receive this message, it may be caused by improper modem setup, dialing options, or access number issues. • Verify your username (or email address) is correct.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Connect to the internet with AOL Dialer If you have a dial-up modem, you can use AOL Dialer to connect to the internet. Learn how to setup your connection, connect, disconnect, and check your connection status using AOL Dialer.
1. Launch AOL Dialer. 2. Enter your username or email address and password. 3. Click Sign On. 4. Add your location name and connection type. 5. Click Next twice. 6. Select your dialing options. 7. Click Next. 8. Enter your Area Code and click Next. 9. Select 2-3 AOL access phone numbers. 10. Click Next twice to confirm your choices. 11.
If something is wrong with your mobile web browser, it can cause AOL websites to stop working. Get back to what you're doing by fixing the source of the problem. Try each step in order, then check to see if the issue is resolved before moving on. 1. Check if your device is connected to a network. 2. Update your browser to the latest version. 3.