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The total number of Hays Travel employees would total 5,700 people, after the planned hirings. [7] In March 2020, following the purchase of Thomas Cook, Hays Travel was named as one of the Top 100 Employers in the United Kingdom. [8] On 3 August 2020, Hays Travel announced up to 878 members of its retail staff would be made redundant.
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These are known in the industry as "central reservations offices". Staff members at these call centres take calls from clients wishing to make reservations or other inquiries via a public number, usually a 1-800 number. These centres may operate as many as 24 hours per day, seven days a week, depending on the call volume the chain receives. [29]
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Hays plc is a British multinational company providing recruitment and human resources services across 33 countries globally. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index .
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On 9 October 2019, independent travel agent Hays Travel announced that it had acquired all 555 former Thomas Cook travel stores in the UK, and planned to re-employ a "significant number" of former employees. [3] Hays, which already operated 190 of their own stores, expected to retain over 25% of the retail staff, saving roughly 2,500 jobs. [69 ...