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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

3. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...

4. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   It is expected that AI-based chatbots will significantly impact customer service and call centre roles and will increase productivity substantially. [4] [5] [6] Many organisations have already adopted AI chatbots to improve their customer service experience. [6] [7] [5] The evolution in the service industry has identified the needs of consumers.

6. Obesity Rates in the U.S. Drop for the First Time in a Decade ...

   www.aol.com/obesity-rates-u-drop-first-204508332...

   For the first time in a decade, rates of adult obesity in the United States have dropped, a new study has found.. The study followed nearly 17 million people, the majority of whom were in the 26 ...

7. Howard throws 2 TD passes to Smith to help Ohio State rout 42 ...

   www.aol.com/howard-throws-2-td-passes-044644924.html

   Will Howard threw two touchdown passes to freshman Jeremiah Smith and Ohio State routed Tennessee 42-17 on Saturday night in a first-round College Football Playoff game, setting up a New Year's ...