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In 2015, Zomato started its food delivery service in India, [24] initially partnering with companies such as Delhivery and Grab to fulfill deliveries from restaurants that did not have their own delivery service. [25] In April 2015, Zomato acquired the American online table reservation platform NexTable, which was subsequently renamed Zomato ...
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On January 21, 2020, Zomato said it would acquire all of Uber Eats's stock in India. As part of the deal, Uber would own 10% stake in Zomato and Zomato would gain all the users of Uber Eats in India. [28] At the time of the deal, Zomato was valued at roughly $3.55 billion. [29]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.