enow.com Web Search

Search results

1. Results from the WOW.Com Content Network

2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

3. First Call Resolution - Wikipedia

   en.wikipedia.org/wiki/First_Call_Resolution

   The call center industry average for FCR using the external FCR measurement method of a post-call survey is 70% which means that 30% of customers must call back about the same call reason for the average call center. An FCR rate considered good is 70% to 75%. FCR rates can also vary by industry, call complexity, and segment.

4. Call management - Wikipedia

   en.wikipedia.org/wiki/Call_management

   Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]

5. Dispatch (logistics) - Wikipedia

   en.wikipedia.org/wiki/Dispatch_(logistics)

   The name of the staff on the tow car might be noted. At the start of a shift, the dispatcher would note the unit "available" and time stamp a tag, then hang it on that unit's peg. At the assignment to a call, the call information would be written on another tag and the tag might be stamped at the moment the assignment is read to the tow car crew.

6. Ceasefire between Turkey and US-backed rebels extended ... - AOL

   www.aol.com/news/ceasefire-between-turkey-us...

   A ceasefire between Turkey and the U.S.-backed Kurdish Syrian forces (SDF) around the northern Syrian city of Manbij has been extended until the end of this week, State Department spokesperson ...

7. Bezos' Blue Origin gets FAA license for its first New Glenn ...

   www.aol.com/news/bezos-blue-origin-gets-faa...

   For premium support please call: 800-290-4726 more ways to reach us. Sign in. Mail. 24/7 Help. For premium support please call: 800-290-4726 more ways to reach us. Mail. Sign in. Subscriptions ...