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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
Personal Communications Services (PCS) A new generation of wireless-phone technology that introduces a range of features and services surpassing those available in analog- and digital-cellular phone systems. PCS provides the user with an all-in-one wireless phone, paging, messaging, and data service. "Glossary of Telecommunications Terms".
The Verizon Support & Protection app provides technical support services, lost device location, and on Android, antivirus functionality. [101] Verizon Family Locator is a subscription-based service and app can be used to track the locations of family members on a map for up to 10 devices.
This ensures it can be applied to wireless voice telephony, mobile Internet access, fixed wireless Internet access, video calls and mobile TV technologies. CDMA2000 is a family of 3G mobile technology standards for sending voice, data, and signaling data between mobile phones and cell sites.
A mobile phone, or cell phone, is a portable telephone that allows users to make and receive calls over a radio frequency link while moving within a designated telephone service area, unlike fixed-location phones (landline phones).
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Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...