Search results
Results from the WOW.Com Content Network
The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
It's about to get easier to find out what airlines owe you when your flight is canceled or delayed.. The U.S. Department of Transportation is creating an interactive dashboard where travelers will ...
The U.S. Department of Transportation Office of Inspector General (DOT OIG) is one of the Inspector General offices created by the Inspector General Act of 1978.The Inspector General for the Department of Transportation, like the Inspectors General of other federal departments and agencies, is charged with monitoring and auditing department programs to combat waste, fraud, and abuse.
The DOT data captures other complaints as well, such 2.8 million grievances about pieces of luggage being mishandled, lost, or damaged, and 11,527 checked wheelchairs or scooters suffering a ...
Department of Transportation data shows travel delays, bag issues, were the key pain points for travelers in May. DOT complaint data shows passengers are still not happy with airline service Skip ...
In a government filing, United said that the airline was developing a program for 2017 so that compensation was "directly and meaningfully tied to progress in improving the customer experience." [ 12 ] In 2019, Munoz announced his impending transfer from United, to become chairman of parent company United Airlines Holdings .
Complaints from airline passengers, which soared in 2020, are up by over 500 percent, according to a new report. DOT cracks down on airlines withholding refunds for canceled flights Skip to main ...