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2. Download or update your web browser - AOL Help

   help.aol.com/articles/download-or-upgrade-your...

   • Chrome - Get it for the first time or update your current version. • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache.

3. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   There can be many reasons why your browser crashes. However, most of these issues can be fixed with a simple and quick solution. Before trying the solution below, please report this issue by using the Report a Bug section that can be accessed by clicking the Help menu at the top. 1. Click the Edit menu at the top | Select Footprints to Clear. 2.

4. Restore your browser to default settings - AOL Help

   help.aol.com/articles/reset-web-settings

   • Restore your browser's default settings in Chrome. While Internet Explorer may still work with some AOL products, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience.

5. Download, install, or uninstall AOL Desktop Gold - AOL Help

   help.aol.com/articles/aol-desktop-downloading...

   Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.

6. Fix problems with the AOL app on Android

   help.aol.com/articles/aol-app-troubleshooting

   On Android devices, Google Chrome or a Chrome-based browser must be installed and enabled for you to sign in. Update your device's software The AOL app works best on the latest version of Android software.

7. Install and uninstall McAfee Multi Access - AOL Help

   help.aol.com/articles/mcafee-multi-access...

   Works best with the latest version of Edge, Firefox, Chrome, Safari, and Opera. Mobile App. Android - The two most recent major Android versions. iOS - The two most recent major iOS versions. Supported Email Programs for Anti-Spam. POP3 - Outlook, Thunderbird; MAPI (Microsoft Exchange Server) - Outlook; WebMail - Any webmail account with IMAP ...

8. Clear cookies on a web browser - AOL Help

   help.aol.com/articles/clear-cookies-on-a-web-browser

   • Clear your browser's cookies in Chrome. Internet Explorer may still work with some AOL services, but is no longer supported by Microsoft. For secure browsing, we recommend you download a supported browser.

9. Fix problems signing in to AOL Mail

   help.aol.com/articles/fix-problems-signing-in-to...

   Sometimes the old "turn it off and on again" actually works. In this case, try completely signing out of your account then sign back in. Many times, this will help, especially in cases of bad passwords or some simple browser issues.