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The DOT is also banning airlines from using bait-and-switch tactics, in which an airline advertises a discounted fare that doesn’t include mandatory fees that drive the ticket price up.
The Department of Transportation proposed new rules to clarify and expand when airline passengers are entitled to refunds.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Airline travelers are only owed refunds, hotel and meal vouchers in certain cancellation circumstances due to a patchwork of regulations and policies.
If a passenger is placed in a higher class than that for which a ticket was purchased, the airline may not request any additional payment. If a passenger is placed in a lower class than that for which a ticket was purchased, the airline must refund 30/50/75% of the cost of the ticket for type 1/2/3 flights.
A miscellaneous charges order (MCO), also known as miscellaneous purpose document (MPD), [1] is an accountable IATA document, similar to an old-style airline ticket, used to process the payment of travel arrangements. They are issued by airlines, but normally pay for services other than airfares.
bmhkim, flickr The U.S. Transportation Secretary Ray LaHood announced a series of new consumer protection measures that will force airlines to disclose hidden fees, double compensation for ...
The Airlines Reporting Corporation (ARC) is a company that provides ticket transaction settlement services between airlines and travel agencies (both traditional and online) and the travel management companies that sell their products in the United States. ARC, which is owned by nine major airlines, also offers its transactional data within ...