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"It has improved the whole boarding process, so you see less crowding at the gate," American Airlines senior vice president of airport operations told CBS News. Industry experts praised the move ...
American Airlines' new boarding tech might stop you at now over 100 airports. ... Seth Miller, editor and founder of air travel experience analysis site PaxEx.aero, said he can see the benefits of ...
Related: Pete Buttigieg on Fee-Free Family Airline Travel: 'I Do Know What It's Like to Fly with Little Kids' “We are in the early phase of testing new technology used during the boarding process.
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
American Airlines is implementing a new system that will finally call out those “gate lice,” as some people love to call them, who crowd the boarding gate and jump in line before their ...
PHOTO: Travelers in the American Airlines check-in area at San Francisco International Airport (SFO) in San Francisco, California, Oct. 21, 2024.
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