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  2. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.

  3. Conflict resolution - Wikipedia

    en.wikipedia.org/wiki/Conflict_resolution

    Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...

  4. Conflict management - Wikipedia

    en.wikipedia.org/wiki/Conflict_management

    Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.

  5. Online dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Online_dispute_resolution

    Online dispute resolution (ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation , mediation or arbitration , or a combination of all three.

  6. Organizational ombudsman - Wikipedia

    en.wikipedia.org/wiki/Organizational_ombudsman

    Sign outside ombuds office at Georgetown University in Washington DC. An organizational ombudsman is a designated neutral or impartial dispute resolution practitioner whose major function is to provide independent, impartial, confidential and informal assistance to managers and employees, clients and/or other stakeholders of a corporation, university, non-governmental organization ...

  7. Dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Dispute_resolution

    Some use the term dispute resolution to refer only to alternative dispute resolution (ADR), that is, extrajudicial processes such as arbitration, collaborative law, and mediation used to resolve conflict and potential conflict between and among individuals, business entities, governmental agencies, and (in the public international law context ...

  8. De-escalation - Wikipedia

    en.wikipedia.org/wiki/De-escalation

    De-escalation refers to the methods and actions taken to decrease the severity of a conflict, whether of physical, verbal or another nature. It is the opposite of escalation. De-escalation may also refer to approaches in conflict resolution, by which specific measures are

  9. Conflict (process) - Wikipedia

    en.wikipedia.org/wiki/Conflict_(process)

    The goal of conflict resolution is an effective and lasting solution to the conflict. This is achieved through the satisfaction of all parties involved, which ideally results in constructively working together on the problem (collaboration, cooperation). [ 90 ]

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