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2. Service blueprint - Wikipedia

   en.wikipedia.org/wiki/Service_blueprint

   A service blueprint for the organization of a conference. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service.

3. Operations management for services - Wikipedia

   en.wikipedia.org/wiki/Operations_management_for...

   Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...

4. Services marketing - Wikipedia

   en.wikipedia.org/wiki/Services_marketing

   In its simplest form, the service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The original service blueprint is a highly visual, graphical map that delineates the key contact points in the service process and the nature of the contact – whether with physical evidence ...

5. Microsoft PowerPoint - Wikipedia

   en.wikipedia.org/wiki/Microsoft_PowerPoint

   Microsoft Producer for PowerPoint 2003" was a free plug-in from Microsoft, using a video camera, "that creates Web page presentations, with talking head narration, coordinated and timed to your existing PowerPoint presentation" for delivery over the web. [244]

6. Service 4.0 - Wikipedia

   en.wikipedia.org/wiki/Service_4.0

   In 2008, Bitner, Ostrom and Morgan [10] departed from the idea that services are processes designed to deliver customer experiences, and to control their output they proposed the Service Blueprint, a visual tool to design the services and compare the desired service against the actual delivery, and make the necessary adjustments to design the moments of truth (as proposed by Carlzon [11]) and ...

7. Damar Hamlin's life was saved by an AED. Here are 5 things ...

   www.aol.com/lifestyle/damar-hamlins-life-saved...

   Nearly two years ago, NFL fans watched in horror as Buffalo Bills safety Damar Hamlin collapsed on the field after experiencing a sudden cardiac arrest (SCA) midgame. But the now-26-year-old ...