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2. Computer-aided call handling - Wikipedia

   en.wikipedia.org/wiki/Computer-aided_call_handling

   Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in ...

3. Remote work - Wikipedia

   en.wikipedia.org/wiki/Remote_work

   According to a Gallup poll in September 2021, 45% of full-time U.S. employees worked from home, including 25% who worked from home all of the time and 20% who worked from home part of the time. 91% of those who work remotely (fully or partially) hoped to continue to do so after the pandemic. Among all workers, 54% believed that their company's ...

4. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A 1970 police call centre in Brierley Hill, England. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

5. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

6. Location-based routing - Wikipedia

   en.wikipedia.org/wiki/Location-based_routing

   Location-based routing is a system of rules to varying degrees of complexity dictating where inbound telephone calls from various locations are routed to. The location of call origin is normally determined by the outgoing caller ID of the caller but can also be determined by GPS position or signal triangulation, the latter being particularly useful for calls coming from mobile phones.

7. Dockworker - Wikipedia

   en.wikipedia.org/wiki/Dockworker

   The word stevedore (/ ˈ s t iː v ɪ ˌ d ɔːr /) originated in Portugal or Spain, and entered the English language through its use by sailors. [3] It started as a phonetic spelling of estivador or estibador (), meaning a man who loads ships and stows cargo, which was the original meaning of stevedore (though there is a secondary meaning of "a man who stuffs" in Spanish); compare Latin ...