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Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned.. The cuts affected more than 100 ...
UPDATE 9 PM: Amazon’s Prime Video has responded to complaints on social media about technical difficulties while streaming today’s NFL game between the San Francisco 49ers and Arizona Cardinals.
At least one Amazon Prime member is furious over the ecommerce company’s move to start playing ads in Prime Video programming — unless customers pay an extra monthly fee. A lawsuit seeking ...
As customer reviews have become integral to Amazon marketing, reviews have been challenged on accuracy and ethical grounds. [358] In 2004, The New York Times [359] reported that a glitch in the Amazon Canada website revealed that a number of book reviews had been written by authors of their own books or of competing books. Amazon changed its ...
A federal administrative law judge ruled that Amazon CEO Andy Jassy violated labor law by making certain anti-union comments during media interviews two years ago. The ruling, issued Wednesday ...
In May 2021, Amazon (parent company of Amazon Studios) entered negotiations to acquire Metro-Goldwyn-Mayer (MGM). On May 26, 2021, it was announced that the studio would be acquired by Amazon for $8.45 billion, subject to regulatory approval, continuing to operate as a label alongside Amazon Studios and Amazon Prime Video. [3]
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...