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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level ...

  3. Data centre tiers - Wikipedia

    en.wikipedia.org/wiki/Data_centre_tiers

    Tier III: full N+1 redundancy of all systems, including power supply and cooling distribution paths Tier IV : as Tier III, but with 2N+1 redundancy of all systems A Tier III system is intended to operate at Tier II resiliency even when under maintenance, and a Tier IV system is intended to operate at Tier III resiliency even when under maintenance.

  4. Data center - Wikipedia

    en.wikipedia.org/wiki/Data_center

    The focus of measuring and analyzing energy use goes beyond what is used by IT equipment; facility support hardware such as chillers and fans also use energy. [ 92 ] In 2011, server racks in data centers were designed for more than 25 kW and the typical server was estimated to waste about 30% of the electricity it consumed.

  5. Help desk - Wikipedia

    en.wikipedia.org/wiki/Help_desk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.

  6. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL (previously and also known as Information Technology Infrastructure Library) is framework with set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

  7. Data center network architectures - Wikipedia

    en.wikipedia.org/wiki/Data_center_network...

    The three-tier is the common network architecture used in data centers. [10] However, three-tier architecture is unable to handle the growing demand of cloud computing. [11] The higher layers of the three-tier DCN are highly oversubscribed. [3] Moreover, scalability is another major issue in three-tier DCN.

  8. Technology readiness level - Wikipedia

    en.wikipedia.org/wiki/Technology_readiness_level

    Technology readiness levels (TRLs) are a method for estimating the maturity of technologies during the acquisition phase of a program. TRLs enable consistent and uniform discussions of technical maturity across different types of technology. [1]

  9. Multitier architecture - Wikipedia

    en.wikipedia.org/wiki/Multitier_architecture

    The most widespread use of multitier architecture is the three-tier architecture (for example, Cisco's Hierarchical internetworking model). N-tier application architecture provides a model by which developers can create flexible and reusable applications. By segregating an application into tiers, developers acquire the option of modifying or ...

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