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  2. Supply chain operations reference - Wikipedia

    en.wikipedia.org/wiki/Supply_chain_operations...

    The Supply Chain Operations Reference ( SCOR) model is a process reference model originally developed and endorsed by the Supply Chain Council, now a part of ASCM, as the cross-industry, standard diagnostic tool for supply chain management. [ 1] The SCOR model describes the business activities associated with satisfying a customer's demand ...

  3. Supply chain - Wikipedia

    en.wikipedia.org/wiki/Supply_chain

    Supply chain is the network of activities, resources, and entities that transform raw materials into final products and deliver them to customers. Learn how supply chain management integrates different functions and processes across organizations, and how information system supports its coordination and optimization.

  4. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Wolfinbarger and Gilly (2003, p. 183) define e-service quality as “the beginning to the end of the transaction including information search, website navigation, order, customer service interactions, delivery, and satisfaction with the ordered product.”. [18] [19] A recent paper examined research on e-service quality. [20]

  5. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    delivery: a company's ability to focus the entire team across various functions to deliver the proposed experience; development ultimately determines a company's success, with an emphasis on developing consistency in execution [34] CEM has been recognized as the future of the customer service and sales industry.

  6. Supply chain management - Wikipedia

    en.wikipedia.org/wiki/Supply_chain_management

    Supply chain management is a cross-functional approach that includes managing the movement of raw materials into an organization, certain aspects of the internal processing of materials into finished goods, and the movement of finished goods out of the organization and toward the end consumer.

  7. Value chain - Wikipedia

    en.wikipedia.org/wiki/Value_chain

    Strategy. A value chain is a progression of activities that a business or firm performs in order to deliver goods and services of value to an end customer. The concept comes from the field of business management and was first described by Michael Porter in his 1985 best-seller, Competitive Advantage: Creating and Sustaining Superior Performance.

  8. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

  9. Logistics - Wikipedia

    en.wikipedia.org/wiki/Logistics

    Logistics. A warehouse in South Jersey, a U.S. East Coast epicenter for logistics and warehouse construction outside Philadelphia, where trucks deliver slabs of granite [ 1] Logistics is the part of supply chain management that deals with the efficient forward and reverse flow of goods, services, and related information from the point of origin ...