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A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
A non-disclosure agreement ( NDA ), also known as a confidentiality agreement ( CA ), confidential disclosure agreement ( CDA ), proprietary information agreement ( PIA ), or secrecy agreement ( SA ), is a legal contract or part of a contract between at least two parties that outlines confidential material, knowledge, or information that the ...
A master service agreement, sometimes known as a framework agreement, is a contract reached between parties, in which the parties agree to most of the terms that will govern future transactions or future agreements . A master agreement delineates a schedule of lower-level service agreements, permitting the parties to quickly enact future ...
Statement of work. A statement of work ( SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [ 1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed ...
An end-user license agreement or EULA ( / ˈjuːlə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright, which has been recognized since the 1970s in the United States. Initially, EULAs were often printed ...
Business administration. Procurement is the process of locating and agreeing to terms and purchasing goods, services, or other works from an external source, often with the use of a tendering or competitive bidding process. [ 1] The term may also refer to a contractual obligation to "procure", i.e. to "ensure" that something is done.
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