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  2. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement ( SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [ 1] The most common component of an SLA is that the services should be provided to the customer as agreed ...

  3. Request for proposal - Wikipedia

    en.wikipedia.org/wiki/Request_for_proposal

    Request for proposal. A request for proposal ( RFP) is a form of reverse auction that solicits a business proposal by an organisation interested in the procurement of a service or product from potential suppliers. [ 1] It is usually part of a complex sales process, and made through a bidding process. [citation needed]

  4. Non-disclosure agreement - Wikipedia

    en.wikipedia.org/wiki/Non-disclosure_agreement

    A non-disclosure agreement ( NDA ), also known as a confidentiality agreement ( CA ), confidential disclosure agreement ( CDA ), proprietary information agreement ( PIA ), or secrecy agreement ( SA ), is a legal contract or part of a contract between at least two parties that outlines confidential material, knowledge, or information that the ...

  5. Purchase order - Wikipedia

    en.wikipedia.org/wiki/Purchase_order

    Purchase order request. A purchase order request or purchase requisition is a request sent internally within a company to obtain purchased goods and services, including stock. The request is a document which tells the purchasing department or manager exactly what items and services are requested, the quantity, source and associated costs.

  6. Contract management - Wikipedia

    en.wikipedia.org/wiki/Contract_management

    Contract management or contract administration is the management of contracts made with customers, vendors, partners, or employees. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise ...

  7. Terms of service - Wikipedia

    en.wikipedia.org/wiki/Terms_of_service

    Among 260 mass market consumer software license agreements in 2010: [5] 91% disclaimed warranties of merchantability or fitness for purpose or said it was "As is" 92% disclaimed consequential, incidental, special or foreseeable damages; 69% did not warrant the software was free of defects or would work as described in the manual

  8. Statement of work - Wikipedia

    en.wikipedia.org/wiki/Statement_of_work

    Statement of work. A statement of work ( SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [ 1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed ...

  9. Contract of sale - Wikipedia

    en.wikipedia.org/wiki/Contract_of_sale

    t. e. In contract law, a contract of sale, sales contract, sales order, or contract for sale[ 1] is a legal contract for the purchase of assets (goods or property) by a buyer (or purchaser) from a seller (or vendor) for an agreed upon value in money (or money equivalent). An obvious ancient practice of exchange, in many common law jurisdictions ...

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