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T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains ...
On August 16, 2021, T-Mobile confirmed that the company had been subject to a data breach but declined to say whether any customers' personal information was accessed or how widespread the damage was. The company acknowledged the breach after hackers told Vice the day prior that they were selling "full customer info" obtained from T-Mobile servers.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
T-Mobile is once again being accused of failing to protect sensitive consumer data after an employee at one of its retail stores stole nude images from a customer’s phone when she came to trade ...
T-Mobile US, Inc. is an American wireless network operator and is the second largest wireless carrier in the United States, with 127.5 million subscribers as of September 30, 2024. T-Mobile had previously suffered data breaches in 2009. 2015, 2017, 2018, 2019, and 2020.
Customer satisfaction (ACSI) scores are released monthly throughout each calendar year. ACSI data is used by researchers, [ 1 ] corporations, [ 2 ] [ 3 ] government agencies, [ 4 ] market analysts and investors, [ 5 ] industry trade associations, and consumers.
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