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Southwest said the U.S. Department of Transportation told the airline Friday that "it has determined the company had failed to provide adequate customer service assistance, prompt flight status ...
Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
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Southwest Airlines is making corporate booking more accessible to travel managers, further expanding its reach in the business travel space. The airline will allow travel managers to book, change ...
Barrett had been credited with helping fundamentally shape Southwest's customer service strategy, employee culture, and leadership philosophy. [3] [14] [15] She is commonly referred to as the airline industry's "Queen of Hearts" for her focus on corporate values and service.
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Lamar Muse was elected president and chief executive officer of the company in Jan. 1971. [3] Muse, a Texas native, was a veteran airline executive, having been employed at five different carriers since starting his industry career in 1948, including being the CEO of Central Airlines and CEO and president of Universal Airlines. [11]