Search results
Results from the WOW.Com Content Network
Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity.com.
Select WiFi and click the Troubleshoot option. If the option to run the test isn’t available in the Xfinity app, try updating to the latest version. If our system detects a problem we can’t fix online, you’ll have the option to schedule a technician visit.
Troubleshooting. View Home Support. Mobile. Get support for your Xfinity Mobile service and devices. View Mobile Support. Common Solutions. Account Management. Discover how to manage your services, users, personal information, and more. View Account Management Support. Billing & Payments.
If problems persist, you can focus on the modem or signal issues. If the issues are corrected without the router, then focus on router/Wi-Fi issues. Remember to powercycle your modem every time you connect a new device to it.
A flashing green light on your Xfinity modem indicates a problem with your internet connection. To stop the blinking green light and get back online, you'll just need to do a few quick troubleshooting steps.
Modems do fail, but the symptoms you are describing are more likely a problem with the modem's connection to Comcast's network. If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips.
If the Comcast router or modem won’t power on, try these steps first. Verify all cables are connected to the router. Disconnect all of the cables from the router and reconnect them.
Your home Wi-Fi router or Xfinity modem might be having performance issues and need a reset. On Xfinity’s end, internet issues could also be caused by high network traffic, installation issues, or a local outage.
Many common WiFi connectivity issues can be solved by restarting your Xfinity Gateway, our all-in-one WiFi modem and router. Before restarting your gateway, it’s recommended to first try our full network test, which will let you know if a restart is the best tool to fix the internet issue you may be experiencing.
In the Xfinity My Account app, scroll down and select Internet, select your modem, and Restart This Device if you’re accessing the Xfinity app on an Apple device or Troubleshoot if you’re on an Android.