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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
e. Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...
When a conflict occurs not just between two individuals (interpersonal conflict), but between two or more groups (intergroup conflict), additional effects of group dynamics come into play. [57] [58] Five typical emotions have been identified in groups that contribute to escalation: superiority, injustice, vulnerability, mistrust, and ...
Gibb categories. The Gibb categories are elements of a strategy for interpersonal communication. Separated into defensive and supportive techniques, the categories provide a framework for effective communication. The categories are outlined by Jack Gibb. Gibb categories point out six defensive behaviors used during interpersonal communication.
Intrapersonal communication is linked to a great range of phenomena. They include planning, problem-solving, and internal conflict resolution, as well as judgments about oneself and other people. [2] [31] Other forms are perception and understanding as well as conceptualization and interpretation of environmental cues.
Thomas Gordon (March 11, 1918 – August 26, 2002) was an American clinical psychologist and colleague of Carl Rogers. He is widely recognized as a pioneer in teaching communication skills and conflict resolution methods to parents, teachers, leaders, women, youth and salespeople. The model he developed came to be known as the Gordon Model or ...
Interpersonal communication. Interpersonal communication is an exchange of information between two or more people. [1] It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish several personal and relational goals. [1]