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To get started, please send us a direct chat message with your full name, business name, complete service address, and account number or phone number to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
HI AcmeRetail. The Business Service Center @ 1-800-391-3000 can provide immediate assistance with the changes to your outbound caller id display. Alternately, if you will send me a private message with the phone numbers and the necessary changes, I will engage the Regional Support Center to assist with resolution of this issue. Thank You
Hi b3bt459 and welcome to the business forums. The phone number may still be on the account in one system or another. I can review this and see what needs to be done. Please private message me your first and last name, the name of your business, the full address and the phone number (old and new) associated with the account.
Hi there carr20 and welcome to the forums! If you've already tried this: Business VoiceEdge Change User Profiles then please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can help get the system ...
I do apologize, @user_0c2e10 but the Business Service department will need to start the disconnection process to move the phone number to your residential account. The Business team should be able to handle everything for you on one call. Please keep us posted and let us know if you need anything. Our team will be on standby.
To add a new address to our system, Comcast must fill out an electronic form specifically developed by our state administration. We contacted Comcast several times and asked to be connected to someone who could fill out the form for us. The only response we received was, “There is no one at Comcast who can fill out this form.”
WHen you call my business number, the "This number is not in service" recording plays. For about two or three weeks I patiently called Comcast Support to get the number moved, and for about I week, I called every day, spending 30 minutes to an hour each time going through all of the details about my phone number not being transferred.
I was working with @XfinityAntoine on my personal account and he advised me to make the request here on the business account. Hello, who can I speak to about getting an old phone number of ours back? records show it is disconnected and comcast currently has it. One of our old phone numbers was taken from us and we would like to have it back.
Caller ID is controlled at the Business VoiceEdge User portion of teh portal. Select Change Phone in the upper right. Select the Change Phone pull-down. Select Manage Settings and edit the Caller ID setting. Also, our business phone was setup to only show our company name. This is a setting that Comcast needs to set.
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there. - As you are typing a drop-down list appears. Select "Comcast Support" from that list. - An "Comcast Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window . Press Enter to send it