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Beginning Nov. 17, the Cleveland Clinic said it may charge your insurance and patients may see a co-pay for more complicated messages to doctors.
The problem could be caused by server delays due to a lot of people accessing their email at once. Usually this is resolved in just a few minutes. Be aware, if the picture was sent in an unsupported file format, such as TIFF, you may not be able to view it. Ask the sender to resend the picture using JPG or GIF file format. Check the attachments
MyChart allows patients to have conversations with their medical providers for a myriad of reasons. Beginning Nov. 17, certain messages will come with a cost, according to Cleveland Clinic.
As of July 1, patient messages sent through Epic System’s MyChart requiring “medical decision-making and more than five minutes of your provider’s time may be billed to you or your insurance ...
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