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Certified Hotel Administrator (CHA) is the highest certification from the American Hotel & Lodging Educational Institute. To be eligible, individuals must fall into one of the following categories: General Manager , owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the ...
The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [ 2 ]
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
Most hotel establishments are run by a general manager who serves as the head executive (often referred to as the "hotel manager"), overseeing the entire operation and ensuring all departments function cohesively, department heads who oversee various departments within a hotel (e.g., food service), middle managers, administrative staff, and ...
The Institute of Certified Professional Managers (ICPM) [1] is a US-based, non-profit, educational institute and certification body affiliated with the James Madison University College of Business, that provides education and certification in management to managers, supervisors and leaders working in all industries. It was founded in 1974.
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The National Facility Management Association (NFMA) was formed in 1980, separating the overall profession from a single enterprise. [2] In 1982, the NFMA expanded to form the International Facility Management Association (IFMA) [4] In 1986, the first professional FM organization was launched in the UK, as the Association of Facility Managers ...
Operations management studies both manufacturing and services. Queuing is an analytic method for determining waiting time when customers must wait in line to get service. The length of the queue and waiting time can be calculated based on the arrival rate, service rate, number of servers and type of lines.