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  2. New Hotel Phishing Scam — Be Careful If You’re Offered a ...

    www.aol.com/hotel-phishing-scam-careful-offered...

    In defense of the victim of the hotel phishing prepayment scam, the email offer did come from the hotel’s reservation email address. This alone made it appear to be a legitimate offer.

  3. Hotels.com - Wikipedia

    en.wikipedia.org/wiki/Hotels.com

    Hotels.com was established in 1991 by David Litman and Robert Diener as the Hotel Reservations Network (HRN), providing hotel booking via a toll-free phone number in the United States. [2] In 2001, the company was acquired by USA Networks Inc (USAI) which also acquired a controlling interest in Expedia, an online travel booking company.

  4. Customer retention - Wikipedia

    en.wikipedia.org/wiki/Customer_retention

    Customer retention is an outcome that is the result of several different antecedents as described below. Customer satisfaction: Research shows that customer satisfaction is a direct driver of customer retention in a wide variety of industries. Despite the claims made by some one-off studies, the bulk of the evidence is unambiguously clear ...

  5. Online hotel reservations - Wikipedia

    en.wikipedia.org/wiki/Online_hotel_reservations

    To improve the likelihood of filling rooms, hotels tend to use several of the above systems. The content on many hotel reservation systems is becoming increasingly similar as more hotels sign up to all the sites. Companies thus have to either rely on specially negotiated rates with the hotels and hotel chains or trust in the influence of search ...

  6. Booking.com - Wikipedia

    en.wikipedia.org/wiki/Booking.com

    Booking.com provides lodging reservation services for approximately 3.4 million properties, including 475,000 hotels, motels, and resorts and 2.9 million homes, apartments in over 220 countries and territories and in over 40 languages. It also sells flights in 55 markets and tours and activities in more than 1,300 cities.

  7. ‘The customer is the loser’ in the new hotel industry, where the rooms are dirtier, the prices are higher and you’re getting less service, analyst says Irina Ivanova October 21, 2023 at 7:00 AM

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    To search and vote for an existing idea or feedback: 1. Scroll to the bottom of the AOL Homepage. 2. Click feedback. 3. Enter your feedback and related submissions will generate. 4. Click vote next to any feedback suggestions you agree with.

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