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In January 2010 Intelenet opened a delivery center in Kraków, Poland. [6] 2014 – Intelenet Global Services was acquired by Serco Group PLC. 2016 – Serco (Indian operations) was acquired back by Intelenet Global Services. [7] 2018 – Intelenet Global Services was acquired by Teleperformance, which is a France-based BPO.
Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators, Internet service providers, DTH service providers, and online travel agencies amongst other domestic (Indian) and international clients.
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist. [3] In March 2018, Noble Systems acquired FidoTrack, a provider of Cloud Gamification software and services for call centers. [4] In 2021, the company merged with Aspect Software to form Alvaria. [5]
The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years. [26] In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies. [27] The acquisition of the company by Genesys in 2016 was noted as the largest tech-company acquisition in Indiana since 2013. [28]
Mastek is an enterprise-level digital engineering and cloud transformation company with operations in 40 countries. Listed on the National Stock Exchange and Bombay Stock Exchange, [1] the company provides digital transformation services and software to large public and private enterprises, with over 5,810 employees globally.
The software was rebranded as KANA Experience Analytics. [14] In 2012, KANA bought Trinicom, a Dutch company that makes mid-market customer service multichannel ecommerce, especially in the BeNeLux region. [15] Less than three months later, KANA purchased Sword Ciboodle, a company that specializes in contact center software. [16]
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India.It is owned by RP-Sanjiv Goenka Group. [4]Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.