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Telstra also mentioned that live chat accounted for 10% of total contact centre activity. [68] In December 2015, Telstra Digital launched customer service on Periscope. [69] In October 2016, the executive director of Telstra Digital Gerd Schenkel left Telstra [70] to become CEO of a fintech company. [71]
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Whirlpool began as a community resource for users of Telstra's BigPond cable Internet service, the name Whirlpool being a parody of BigPond. [3] However, it soon expanded to cover Optus' Optus@Home (now known as OptusNet) cable internet service, ADSL-based services, and other forms of broadband ISPs in Australia, as they became available.
References RCS Advanced Communications Services and Client Specification (RACSCS) Release 6.0 Version 7.0. Includes capability discovery which is interoperable between regions, chat, group chat, file transfer, audio messaging, video share, multi-device, enriched calling, location share and live sketching. [107] Version 2.0 (July 2017) [108]
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