Search results
Results from the WOW.Com Content Network
The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry. ASL is closely related to the frameworks ITIL (for IT Service Management ) and BiSL (for Information Management and Functional Management ) and to the Capability Maturity Model (CMM).
The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL. The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The logo of the BCS Configuration Management Specialist Group. The Configuration Management Specialist Group (CMSG) is a Specialist Group (SG) [1] of the British Computer Society (BCS) a professional body, registered charity (incorporated by Royal Charter in 1984) and a learned society representing those working in Information Technology both in the United Kingdom and internationally.
In the context of the ITIL [1] best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3. In conjunction with the configuration management database (CMDB), it effectively provides the DNA of the data center i.e. all application and build software media ...
In the Print/export section select Download as PDF. The rendering engine starts and a dialog appears to show the rendering progress. When rendering is complete, the dialog shows "The document file has been generated. Download the file to your computer." Click the download link to open the PDF in your selected PDF viewer.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...