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  2. How do hotels deal with problems? Common issues and what ...

    www.aol.com/hotels-deal-problems-common-issues...

    Higher-end hotels may have more flexibility. Ritz-Carlton, for example, empowers staff with up to $2,000 in discretionary spending per guest, per issue to make things right or simply delight ...

  3. You can now buy items from the shuttered Tropicana Las Vegas

    www.aol.com/news/now-buy-items-shuttered...

    According to International Content Liquidations, the sale will include surplus items from 1,800 guest rooms and suites, some 1,500 flat screen TV's, as well as a number items from the hotel's ...

  4. 10 Costco Items Garnering Thousands of Customer Complaints ...

    www.aol.com/lifestyle/10-costco-items-garnering...

    Real Good Foods' products aren't strangers to complaints from Costco shoppers—and the latest item to get slammed with criticism was the brand's Chicken&Pepperjack Cheese Burritos.

  5. Property management system - Wikipedia

    en.wikipedia.org/wiki/Property_management_system

    In hotels, a property management system, also known as a PMS, is a comprehensive software application used to cover objectives like coordinating the operational functions of the front office, sales and planning, reporting etc. The system automates hotel operations like guest bookings, guest details, online reservations, posting of charges ...

  6. Overselling - Wikipedia

    en.wikipedia.org/wiki/Overselling

    Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel. The practice occurs as an intentional business strategy in which sellers expect that some buyers will not consume all of the ...

  7. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem ...

  8. Mystery shopping - Wikipedia

    en.wikipedia.org/wiki/Mystery_shopping

    Mystery shopping (related terms: mystery shopper, mystery consumer, mystery research, secret shopper and secret shopping and auditor) is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.

  9. 8 Costco Products That Have the Most Customer Complaints - AOL

    www.aol.com/8-costco-items-most-customer...

    Kirkland Gallons of Milk. Milk is milk, no matter how you package it, but Costco’s Kirkland gallon jugs of milk get a unique complaint, according to Julie Ramhold, senior blog staff writer with ...