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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
In the 1950s, a collect call or a call to a Zenith number had to be completed manually by a telephone operator. By 1967, a direct-dial 1-800-number could be provided using Wide Area Telephone Service (WATS), but each prefix was tied to a specific geographic destination and each number was installed with special fixed-rate trunks which were ...
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A toll-free telephone number or freephone number is one number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.
Starting in the early 1990s, Toll-Free 800 Service became a viable business tool with the use of "vanity numbers" such as 1-800-FLOWERS. With these changes, rates have continued to fall and the majority of large users are now buying toll-free services for less than 2 cents per minute [ citation needed ] .
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