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  2. "Account error. There are problems with your account. To fix them...

    answers.microsoft.com/en-us/msoffice/forum/all/account-error-there-are...

    Here are some steps you can try to resolve this persistent sign-in prompt: Sign Out and Clear Credentials: Open Word, click File > Account > Sign out under User information. Go to Control Panel > Credential Manager and remove the Windows Credentials related to Microsoft Office. Open Word and then sign-in again to resolve the issue.

  3. How to check my Microsoft 365 subscription license?

    answers.microsoft.com/en-us/msoffice/forum/all/how-to-check-my-microsoft-365...

    Many thanks for the response. It seems currently on that first page of my account there is no subscription, however you can access it by going to Home | Microsoft 365 (office.com) the click on "Install and More". Then it will open another My account page which is My account (office.com); Hence from this page you can access your Subscriptions as ...

  4. How to install my 365 family subscription on my computer

    answers.microsoft.com/en-us/msoffice/forum/all/how-to-install-my-365-family...

    To install the product, you need to follow the steps in the support article: Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support. In addition, if your product has not been redeemed and bound to your account, you can refer to the steps in this support article to complete your product redemption ...

  5. MS Account not showing subscription - Microsoft Community

    answers.microsoft.com/en-us/msoffice/forum/all/ms-account-not-showing...

    Type "Microsoft subscription" and click Get Help. 2. Click Login and Contact Support at the bottom of the page. 3. Log in with your Microsoft account. 4. Under products and Services, select Microsoft 365 and Office Option. 5. Under category, select Manage Subscription.

  6. Can't access my account due to phone number changed

    answers.microsoft.com/en-us/msoffice/forum/all/cant-access-my-account-due-to...

    Hi renzocuadra, Thank you for choosing Microsoft community. Based on your description, please try the following methods in order and stop to proceed if any step is available: 1. Check if there is any other verification method, e.g. office phone, authenticator, text message, that you can use to get verified.

  7. Shared Office 365 with my son & he can see my Recent Docs from my...

    answers.microsoft.com/en-us/msoffice/forum/all/shared-office-365-with-my-son...

    Signed into Office 365 with my son's credentials; Opened Word & Excel from his Mac Airbook and I could still see my Recent Documents from my OneDrive; I'm removing Office 365 from my son's Mac Airbook until this is resolved. So very frustrating for me and my son! Feels like a security issue! Note: I also have shared my Office 365 subscription ...

  8. Linking Microsoft 365 subscription to a different email profile

    answers.microsoft.com/en-us/msoffice/forum/all/linking-microsoft-365...

    After each person accepts the invitation, they can sign in (using their own Microsoft account) to www.office.com to install Office on their devices and access their own 1 TB of OneDrive storage. How to invite someone to share your Microsoft 365 Family subscription benefit: 1. Sign in to your Microsoft account, Sharing page using link below.

  9. Microsoft 365 subscription not showing up in my account

    answers.microsoft.com/en-us/msoffice/forum/all/microsoft-365-subscription-not...

    Replies (1) . Verify that you are signed in with the correct account, meaning the account to which you added your subscription during the purchase. Note that any account can be used with https://www.office.com because it just provides access to the free browser based versions of Word, Excel, PowerPoint and Outlook.

  10. Cannot see Office 365 subscription in my Microsoft account

    answers.microsoft.com/en-us/msoffice/forum/all/cannot-see-office-365...

    When I log in to my Microsoft account and view my subscriptions, I only see an expired Office 365 Personal subscription, which ended in 2019. My current Office 365 Business license doesn't show there. In the billing emails I receive from Microsoft, the only information there is about my account is an "Organization Name" and a "Domain" ( [XXX ...

  11. Microsoft 365 Account still linked to old work account

    answers.microsoft.com/en-us/msoffice/forum/all/microsoft-365-account-still...

    1. Go to Control Panel > User Accounts > Credential Manager > Click Windows Credentials > Under Generic Credentials, remove ALL credentials related with Office. 2. Or try the steps below to reactivate your Office to check if the same problem will occur: 1)Close all Office applications and sign out all the accounts.